Refund policy
At FeastMate, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.
Eligibility for Returns
- You may request a return within 14 days of receiving your order.
- To be eligible, the item must be:
- Unused, undamaged, and in its original packaging.
- Accompanied by proof of purchase (order confirmation or receipt).
Non-Returnable Items
- Used or damaged products not caused by shipping.
- Items returned without original packaging.
- Clearance or final sale items.
Return Process
- Contact us at [support@feastmate.com] with your order number and reason for return.
- Our team will provide you with return instructions and shipping details.
- Once your return is received and inspected, we’ll notify you of approval or rejection.
Refunds
- Approved returns will be refunded to your original payment method within 5–7 business days.
- Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges
- We only replace items if they are defective, damaged, or incorrect.
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For an exchange, contact us at [support@feastmate.com].
Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).